Last updated: November 2026
Clarry Care Services Pty Ltd (ABN 37 681 430 204) ("Clarry Care", "we", "us") is committed to protecting your privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the NDIS Code of Conduct and other applicable state and territory laws.
1. About this policy
This policy explains how we manage personal information about the people we support, their families and representatives, referrers, job applicants, website visitors and others we deal with. You can ask for a copy in another format, including Easy Read, at any time.
2. What information we collect
We only collect information that we need to provide safe, quality services. This may include:
- Name, date of birth, contact details and emergency contacts
- NDIS number, plan details, funding and aged care information
- Health, disability, medication and support needs (sensitive information)
- Cultural background, language and communication preferences
- Details of nominees, guardians or other decision-makers
- Records of the supports we provide, incidents and feedback
We only collect sensitive information with your consent, or where required or authorised by law. You can choose to deal with us anonymously or using a pseudonym where that's practical, for example when making a general enquiry or giving feedback.
3. How we collect information
We usually collect information directly from you. We may also collect it from people you've authorised, such as family members, support coordinators, plan managers, the NDIA, My Aged Care or health professionals, and through our website forms.
4. How we use information
- To assess, plan, deliver and review your supports
- To communicate with you and your representatives
- To claim payment from the NDIA, plan managers or other funders
- To meet our legal, safety, quality and reporting obligations
- To manage feedback, complaints and incidents
- To improve our services (using de-identified information where possible)
We will not use your information for direct marketing without your consent, and you can unsubscribe at any time.
5. Who we share information with
We only share your information with your consent, or where permitted or required by law. This may include the NDIA, the NDIS Quality and Safeguards Commission, the Aged Care Quality and Safety Commission, your plan manager, health professionals involved in your care, and trusted service providers who help us operate (such as secure IT and payroll systems). We will share information without consent if needed to prevent a serious threat to someone's life, health or safety, or when required by law.
Some of our software providers may store information on secure servers outside Australia. Where this happens, we take reasonable steps to ensure your information is protected to the standard required by the APPs.
6. Storage and security
We store information securely in electronic systems with access controls, encryption and audit trails, and in locked storage for any paper records. Staff are trained in privacy and confidentiality. We keep records for as long as required by law, then securely destroy or de-identify them. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.
7. Accessing and correcting your information
You can ask to see the information we hold about you or ask us to correct it. Contact us using the details below. We will respond within 30 days. If we can't give you access, we'll explain why in writing.
8. Our website
When you use our website, we may collect information such as pages visited and browser type using cookies and Google Analytics. This information is used to improve the website and does not identify you personally. You can disable cookies in your browser settings. Information you submit through our forms is sent securely and used only to respond to your enquiry or referral.
9. Questions and complaints
If you have a question or concern about privacy, please contact our Privacy Officer:
Privacy Officer, Clarry Care Services Pty Ltd
Phone: 1300 975 707
Email: [email protected]
Post: Homebush West NSW 2140
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au.