Feedback & Complaints

Your feedback helps us do better.

Compliments, suggestions and complaints are all welcome. Speaking up will never affect the services you receive.

Our Process

How we handle complaints

Our process is fair, confidential and focused on making things right.

  1. Tell us

    Contact us in any way that suits you: in person, by phone, email, letter or the form below. You can stay anonymous.

  2. We acknowledge

    We'll acknowledge your complaint within two business days and explain what happens next.

  3. We investigate

    We'll listen to everyone involved, keep you updated and aim to resolve things within 21 days.

  4. We make it right

    We'll share the outcome, any actions taken, and use what we learn to improve.

You can have support. A family member, friend, advocate or interpreter can help you make a complaint or speak on your behalf. Our free advocacy service can also help, or we can connect you with an independent advocate.

If someone is at risk of harm, call Triple Zero (000) first. Abuse or neglect of a person with disability can also be reported to the National Disability Abuse and Neglect Hotline on 1800 880 052.

External Options

Not satisfied with our response?

You can contact an independent body at any time, even without talking to us first.

NDIS Quality and Safeguards Commission1800 035 544For complaints about NDIS supports or services · ndiscommission.gov.au
Aged Care Quality and Safety Commission1800 951 822For complaints about aged care services · agedcarequality.gov.au
Office of the Australian Information Commissioner1300 363 992For privacy complaints · oaic.gov.au
Feedback Form

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Your feedback is handled confidentially in line with our Privacy Policy.