Guides, answers and links to help you understand the NDIS and aged care, and make confident decisions.
The National Disability Insurance Scheme (NDIS) funds reasonable and necessary supports for eligible Australians with permanent and significant disability.
Generally, you need to be under 65 when you apply, live in Australia, be an Australian citizen, permanent resident or Protected Special Category Visa holder, and meet the disability or early intervention requirements.
Get help applyingYour funding can be NDIA-managed (the agency pays registered providers), plan-managed (a plan manager pays providers for you) or self-managed (you pay providers and claim). You can combine options.
How we're fundedCore supports help with everyday activities. Capacity Building supports help you build skills and independence. Capital supports cover equipment, home modifications and SDA.
Plan reassessment checklistCan't find what you're looking for? Our team is happy to help.
No. We support NDIS participants, older Australians using Support at Home or the Commonwealth Home Support Programme, veterans and private clients. Our advocacy service is free and open to everyone.
Yes. Our advocacy is provided at no cost, and you don't need to use any other Clarry Care service to access it. If a concern involves Clarry Care, we'll connect you with an independent advocate.
Yes. Clarry Care is a registered NDIS provider (registration number [4-XXXX-XXXX]), so we can support NDIA-managed, plan-managed and self-managed participants.
Anyone: you, a family member, friend or carer, or a professional such as a support coordinator, LAC, GP or hospital team. We just ask that the person being referred knows about it and agrees. Make a referral.
We aim to contact you within one business day of receiving an enquiry or referral. Start dates depend on the type of support, your location and worker availability. We'll always give you an honest timeframe.
Yes. We match workers to your needs, interests and preferences, including gender and language where possible, and you can ask for a change at any time.
NDIS supports are charged in line with the current NDIS Pricing Arrangements and Price Limits. Aged care services follow Support at Home or CHSP arrangements, which may include a contribution. Private clients receive a written quote before services begin. Advocacy is free.
We currently support people across Sydney, Western and South Western Sydney and surrounding regions of New South Wales, and Brisbane, Greater Brisbane and South East Queensland. Regional communities in both states are supported subject to service availability. Advocacy and support coordination can often be provided by phone or video, wherever you live. Contact us to check your area.
Yes. We use the Translating and Interpreting Service (TIS National) at no cost to you. Call TIS on 131 450 and ask them to call Clarry Care. Auslan interpreters can also be arranged.
We want to know. You can give feedback or make a complaint at any time, and it will never affect your services. You can also contact the NDIS Quality and Safeguards Commission or the Aged Care Quality and Safety Commission. Feedback & complaints.
Yes. You're always free to choose your providers. Your service agreement sets out the notice period, and we'll help make any handover smooth.
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Request any of these documents and we'll send them to you by email or post. Easy Read and large-print versions are available.
Need a different format? We can provide information in Easy Read, large print, or translated, or talk it through with you over the phone.
Our services, how to get started and what to expect
Our services explained with pictures and simple words
For people who prefer to refer by email or post
Your rights, responsibilities, privacy and how we work
Online form and information about your options